APP Chairman’s 20 must attend APP2018 sessions

With 2018 marking the 90th anniversary of the Pharmacy Guild of Australia, this will be a special APP2018, and attendees can expect some surprises. With over 100 international and Australian speakers across four days of education, a trade exhibition with over 450 stands and a jam-packed social agenda, APP2018 will energise you for the future.

Below are 20 highlights for APP2018 from APP Chairman Kos Sclavos. Don’t forget to explore the full program, download the APP2018 app and bookmark your session preferences.

1. Key Note Address by The Hon Greg Hunt MP Minister for Health and Pharmacy of The Year Awards

(Thursday AM) – What a way to kick off the event with a new style opening session. Be inspired by the Pharmacy of Year Award Winners. We look forward to hearing from the Minister for Health and are thrilled that the Minister has again agreed to speak at APP.

2. The “how to” of forward pharmacy – applications for the pain challenge

(Thursday AM) – The pain category will undergo significant change in 2018, and this session will assist pharmacists on how to support patients in this transition. The speaker is Glenn Guilfoyle, Founder & Principal, The Next Level.

3. Enhanced Services Networks for pharmacy – lessons from the USA (Alan Russell Oration)

(Thursday PM) – US special guest speaker and pharmacist, Joe Moose will outline lessons from the USA on establishing strong relationships with patients and the patient’s local healthcare team. How will your pharmacy provide enhanced services that will improve the health of complex patients?

4. The future of healthcare

(Thursday PM) – Glenn Singleman, Medical Practitioner & Professional Adventurer will discuss healthcare undergoing a technology driven disruption. The age of personalised medicine has arrived with the availability of medications based on individual genome analysis, and wearable health and wellness devices are predicted to have sales in excess of $34 billion by 2020. This presentation will examine the technology and trends that are shaping the future of health.

5. A view to 2020 – what will great “customer centricity” look like in 3 years?

(Thursday PM) – Continuing the look into the future, speaker Michael Walton will discuss an interesting question. What if the needs of consumers change? What if you could serve needs the consumer never thought you could? What if the changes offered you new opportunities for growth? This session will review key consumer trends, and importantly give advice on the incremental changes pharmacies can name.

6. Amazon – their ambitions for Australia and scenarios for Pharmacy

(Thursday PM) – I expect a full house to attend the session with Amazon Expert, John Batistich. With broad connections across retail and directly with Amazon, John is well positioned to provide insight into this fast-changing online retailer and the likely relevance to the pharmacy industry.

7. Welcome Reception

(Thursday PM) – The networking focal point and always a highlight of APP, this year’s Welcome Reception is no different and will provide pharmacists, pharmacy staff, students, suppliers and other health-related industry professionals with the perfect opportunity to catch up. The Welcome Reception is where new acquaintances, friendships and business relationships are forged in a relaxed environment, and where entertainment is provided and drinks and a buffet dinner is served.

8. Guild Member Only Breakfast

(Friday AM) – This interactive breakfast will feature a presentation by Guild National President George Tambassis, followed by a Q&A session where Guild members can pose questions to the National President and other Guild officials. Make sure you book a ticket to this event.

9. The Panel: State of the Industry

(Friday AM) – Transitioning from the traditional Thursday timeslot, this session features our industry’s main players who will explore current issues and discuss the complexity of the current industry environment.

10. Fighting Alzheimer’s Disease

(Friday AM) – Join Ita Buttrose AO OBE, Businesswoman, Best-Selling Author, Community & Welfare Contributor. Alzheimer’s disease is the most common form of dementia, representing 70% of all cases. As Dementia Australia’s National Ambassador, Ita will discuss ways to reduce people’s risk of Alzheimer’s disease and other dementias. The role of pharmacy in fighting dementia will be also explored.

11. It’s not what you say….

(Friday PM) – Join international body language expert Allan Pease, who will reveal the practical skills and techniques required to achieve business objectives and success. Allan will present new ideas and theories from the world of body language to assist you in learning how to motivate your team, and will reveal how you and your staff can develop verbal and non-verbal communication skills to give your pharmacy a competitive edge.

12. Privacy and/in your pharmacy: complacency is not an option

(Friday PM) – With a greater public focus on breaches of privacy and data, it is vital for those working in community pharmacy to know and understand how Australia’s privacy laws work and how it affects them.

13. Creating a mentally healthy workplace – why it matters

(Saturday AM) – Healthy workplaces promote mental health and wellbeing as they are positive and productive, and get the best out of everyone. The well-being of your team members is closely linked to business success – when you have a happy and healthy team, your business performs better. Join us for this important panel discussion around why investing in creating a more mentally healthy workplace provides a positive ROI and is beneficial to everyone.

14. The case for change – why biosimilars make sense

(Saturday AM) – Given the direction of pharmaceutical drug development, I suggest this is the most important session at APP2018. Special guest speaker from the UK Dr Paul Cornes, Oncologist will describe the rapidly changing management options for cancer therapies, and how this impacts on choice of treatment options. A terrific speaker who you will inspire pharmacists on the key role they will play with biologics and biosimilars.

15. Ann Dalton Address: From tokenism to leadership – women in decision making roles

(Saturday AM) – Diversity covers a broad range of segments – gender, ethnicity, sexuality and so on. Male dominant boards and committees is a universal phenomenon. As an industry how do we move to ensure that boards and committees more equitably represent the audience they serve? Join our panel as they discuss these themes and issues.

16. Pharmacy Guild 90th Anniversary: The Great Debate

(Saturday PM) – To mark the 90th anniversary of the Pharmacy Guild – to celebrate the achievements of the past, while also looking forward to the challenges and opportunities in the future – this session will feature a university-style debate on the proposition: “Things were better in the old days”. This will be a fun debate!

17. Starting a clinical consulting practice in your pharmacy – how to contract with medical providers and payors

(Saturday PM) – US pharmacist Donnie Calhoun is the CEO & Executive Vice President, American College of Apothecaries. Pharmacy practice around the world is changing as patients are seeking out new ways to stay well. In the United States, pharmacies are undergoing a transformation from dispensers to health care providers. A must attend session!

18. APP Street Party

(Saturday PM) – The social highlight of the conference, the APP Street Party will be held at The Star Gold Coast (formerly Jupiters Gold Coast). The ‘Cirque Noir’ theme promises guests a glimpse into the dark side of cirque with entertainment to suit all tastes and ages – from fire dancers to fortune tellers, body contortionists and much, much more. This year we are thrilled to announce Australian alternative rock group Regurgitator as the headline act for the Street Party. Regurgitator will rock the main arena with well-known hits ‘Polyester Girl’, ‘Black Bugs’ and ‘My Friend Robot’. For guests wanting a more relaxed experience, the marquee will feature a chill out lounge with live covers band plus interactive photo booths to capture the nights’ memories.

19. The Pharmacy Guild of Australia – working toward 2025

(Sunday AM) – This session will explore a broad range of initiatives and issues facing community pharmacy as we set our sights toward 2025. Covering the pharmacy economy, change management, business trends and various programs that can support you and your pharmacy, I recommend this session if you want to build a successful business plan for the pharmacy.

20. The Customer Experience Index

(Sunday AM) – This key session is part of the new Management and Operations Customer Service Stream on the Sunday of APP. What are your customers saying about your pharmacy? Do you know what customers are saying about your pharmacy? The Customer Experience Index (CEI) is a business enhancement tool launched by the Guild which allows you to look at your business through the eyes of your customer. I recommend one of your pharmacy team attend this stream and another attend the ‘Pharmacy in 2025 stream’.


APP Chairman’s 20 must attend APP2018 sessions

With 2018 marking the 90th anniversary of the Pharmacy Guild of Australia, this will be a special APP2018, and attendees…