Amanda Stevens is a renowned thought leader on the customer experience. She combines current consumer insights with research into buying behaviour to provide organisations with powerful strategies for connecting with their customers. Amanda has a double degree in consumer psychology and marketing and has consulted to major corporations including Lend Lease, Microsoft and Procter and Gamble. Amanda is a former Young Australian of the Year, and in 2003 was awarded the prestigious Centenary Medal by the Governor General for Business Innovation. Amanda has shared the stage with Sir Richard Branson, Sir Bob Geldof and Condoleezza Rice.